Frequently Asked Questions

Our Professional Standards and Qualifications

We are members of The National Counselling and Psychotherapy Society (NCPS) or The British Association of Counselling and Psychotherapy (BACP), as individuals and as an organisation. Our commitment to excellence includes:

• Qualifications: All counsellors are qualified to Level 4 or above
• Trainees are working towards level 4 or above.
• Ethical Practice: We adhere to strict ethical standards set by NCPS and BACP
• Ongoing Development: Regular training and supervision to stay current in our field
• Safety: All counsellors have enhanced DBS checks
• Insurance: Fully insured for your peace of mind

We offer three convenient ways to access our counselling services:

1. Telephone Counselling • Available to clients anywhere in the UK 
2. Video-Call Counselling • Available to clients anywhere in the UK 
3. Face-to-Face Counselling • Available in Sheffield, UK 

We've made booking your appointment or free introductory consultation quick and easy. You have three convenient options:

1. Email: info@the-cath.org.uk
2. Text/Phone: 0114 303 6202
3. Online: Fill in our booking form

**Check your junk folder if waiting for a reply**

We offer flexible appointments to suit your needs:

• Weekly sessions
• Fortnightly sessions (recommended for most clients)
• Monthly sessions
• Occasional sessions as needed

We'll work with you to find the frequency that supports your progress and fits your lifestyle. 

How long are counselling sessions?

• Standard sessions: 50 minutes
• Short sessions: 25 minutes available
• Extended sessions: Longer durations possible upon request

We understand that everyone's needs are different:

• If you need a 5-minute break during a standard session, we can extend the time to accommodate this.

Our fees are structured as follows:

• Video-call or Telephone Counselling: £60 per session
• Face-to-Face Appointments: £75 per session (Higher rate due to room hire fees)
• Trainee counsellor sessions £30 (this contributes towards room hire and supervision costs).

Low-Cost Therapy Options: We sometimes have funding available for low-cost therapy. Please enquire about this service for more information.

Our availability varies depending on the type of counselling service you choose:

1. Video-call and Telephone Counselling: • Most flexible option • Available 7 days a week, including bank holidays • Hours: 8am to 9pm
2. Face-to-Face Counselling: • Available Monday to Friday • Hours: 9am to 3pm

Please note that specific availability may depend on individual counsellor schedules. When you book an appointment, we'll work with you to find a time that's convenient for you.

How do video-call appointments work?

Our video-call appointments are designed to provide a counselling experience that's simple, secure, and effective:

1. Accessing Your Session: • We'll email you a link for your scheduled appointment • Click the link from your phone, tablet, or laptop at the agreed time • No downloads or installations required. 
2. We can also use Whatsapp Video Call if preferred.
3. Security and Privacy: • The video-call is secure and not recorded • Only you and your counsellor can access the session • Your counsellor has received extensive training in online therapy
4. Session Flexibility: • If needed, you can take a 5-minute break during the session 
5. Technical Requirements: • A device with a working camera, microphone, and internet access • A quiet, private space for your session

Our counsellors are specially trained in online therapy and neurodiversity-affirming practices to ensure you receive high-quality support. If you have any questions or concerns about video-call appointments, please don't hesitate to ask.

ZandaHealth is a secure digital platform we use to enhance your counselling experience:

Key Features:

1. Data Security: • Safely stores all your information • Fully compliant with GDPR regulations • Ensures your personal data is protected
2. Appointment Management: • Allows us to book and manage your appointments efficiently • Sends you automated appointment reminders
3. Administrative Tasks: • Generates and sends invoices • Handles other administrative communications

Benefits for You:

• Streamlined booking process
• Timely reminders to help you keep track of your appointments
• Secure cloud storage of your personal information
• Easier management of invoices and payments