Privacy Policy

How we handle your personal information.

Privacy Policy – Quick read

If you contact us:

  • We collect only the information you choose to share (such as your name, email, phone number, and message).

  • We use your information to respond to your enquiry and provide information about our services.

  • We do not provide counselling or clinical services via social media or messaging platforms.

  • If you become a client, relevant information is moved into our secure systems as part of onboarding.

  • We do not sell personal data.

  • We keep information only as long as necessary and in line with legal and professional requirements.

  • You have rights over your data under UK GDPR.

  • Full details are set out in the policy below.

The full privacy policy below applies in all cases.

Last Updated: February 2026

Privacy Policy - Full

The Counselling and Therapy Hub CIC
Company No. 12729248
ICO Registration: ZB312579
Website: https://www.the-cath.org.uk
Email: info@the-cath.org.uk

The Counselling and Therapy Hub CIC handles personal data responsibly and in accordance with UK GDPR and data protection law.

This privacy policy applies to website visitors, people who contact us, and individuals who make enquiries about our services. Additional, more detailed information is provided to clients as part of the contracting and informed consent process.

1. Who we are

The Counselling and Therapy Hub CIC is a neurodivergent-led counselling, support, and training organisation working with adults in England and Wales.

We provide counselling, body doubling, neuro-inclusive training, and access to a free AI-powered support tool (Ana).

2. What information we collect

When you contact us via our website, email, or messaging platforms

We may collect:

  • Your name

  • Your email address

  • Your phone number

  • The content of your message

You only need to share the information you choose to provide.

3. Contact via social media and messaging platforms

If you contact us via social media or messaging services (such as Facebook, Instagram, or WhatsApp), we will process the information you share in order to respond to your enquiry.

We do not provide counselling or clinical services via social media messaging.

If you go on to access our services, relevant information will be transferred to our secure systems as part of our onboarding process.

Social media and messaging platforms operate under their own privacy policies, which are outside of our control.

4. How we use your information

We use your information to:

  • Respond to enquiries

  • Provide information about our services

  • Arrange appointments or assessments

  • Meet legal, regulatory, and safeguarding obligations

We only use personal data where there is a lawful basis to do so.

5. Legal basis for processing

We process personal data under one or more of the following lawful bases:

  • Consent

  • Legitimate interests

  • Contractual necessity

  • Legal obligation

6. How your information is stored

Personal data is stored securely using appropriate technical and organisational measures.

We use secure third-party systems to manage communications, bookings, records, and service delivery. Further details are provided to clients as part of the contracting and informed consent process.

7. How long we keep information

  • Enquiry data is kept only as long as necessary to respond and manage follow-up.

  • Client data is retained in line with professional, legal, and regulatory requirements.

Further retention details are provided to clients within service contracts and client information documents.

8. Sharing your information

We do not sell personal data.

Information may be shared only when:

  • Required by law

  • Necessary for safeguarding

  • Needed to deliver services using secure systems

  • Required for professional or regulatory compliance

Any sharing is limited to what is necessary and appropriate.

9. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

10. Cookies and website use

Our website may use essential cookies and security features to ensure it functions correctly. Further details are provided through cookie notices on the website where applicable.

11. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact:

Email: info@the-cath.org.uk

You also have the right to raise a concern with the Information Commissioner’s Office (ICO):

Last updated: February 2026

 

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